Delivery, Returns and Exchange

 
 

Delivery

We generally ship by UK Mail / DHL ensuring a fast and secure delivery Countrywide usually within 24 – 48 hours. For smaller items we ship via Royal Mail Small Packet/Parcel upto 2kg. This service usually takes upto 7 business days and is not guaranteed. For especially large consignments or for shipments to certain regions we may need to use a specialist shipping service and surcharges will apply. Orders placed after 2pm may be despatched the following working day.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should include enough postal insurance to cover the goods value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described. Any goods returned should be in there original packaging, unused and in a saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply for future orders. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
 

To make a return:

  1. To return an item, please email customer service at info@petsandpastimesltd.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

    Pets and Pastimes Ltd – Returns Dept.

    RMA #

    162-166 Congleton Road
    Butt Lane
    Stoke on Trent, Staffs ST7 1LT
    01782 777423
    United Kingdom

  2. After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return, refund or exchange. We will notify you by email when your return has been processed.

    If you have any questions concerning our return policy, please contact us at:
    01782 777423 

    info@petsandpastimesltd.com

    Please Note

      ●     Items must be returned unused, and in there original packaging   

       ●     A Proof of purchase must be provided   
    For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  Customer services – 01782 777423

google reviews

Pets and Pastimes
4.7
Based on 223 reviews
powered by Google
Andrew JacksonAndrew Jackson
13:19 07 May 23
What an absolute amazing place this is, great knowledge and fantastic customer service, I would highly recommend that you pay these guys a visit.
David MasonDavid Mason
21:53 05 May 23
I had driven past this shop many times, finally had chance to visit. Nick was extremely helpful & patient answering all my questions. I purchased a Remington Express .22 and am well pleased with it & the service I received. I can highly recommend Pastimes & will most certainly be going back there in future.
David CDavid C
14:47 27 Apr 23
Went to the gun store there just a few weeks ago and was amazed how helpful the guy was and friendly.He didn’t judge even though I was buying the cheapest garden plinker there. So impressed I went again today for my next garden plinker and same again, totally polite and made feel so at eas with plenty of tips and information for me.As I make my way up into shooting I’ll never go anywhere else. Brilliant.
Sue MillerSue Miller
17:26 02 Feb 23
Love this place, always busy. Donna is a very helpful lady, Nick is extremely knowledable with regards to the insects plus the gun section. So much more than what you would think is in this shop
Paul BeestonPaul Beeston
11:04 22 Nov 22
Great place, took my air rifle in to be zeroed in. Great service and a friendly chat.
Samantha TimmisSamantha Timmis
15:25 21 Oct 22
Super helpful, the man built me a custom design pigeon avery , great quality and good price very fast too. Definitely go back, great communication and customer service. Thanks very much
martin kimberleymartin kimberley
20:33 03 Dec 21
Top lads ... Really knowledgeable ...and very helpful and friendly
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