Delivery, Returns and Exchange

 

Delivery

We generally ship by UK Mail / DHL ensuring a fast and secure delivery Countrywide usually within 24 – 48 hours. For smaller items we ship via Royal Mail Small Packet/Parcel upto 2kg. This service usually takes upto 7 business days and is not guaranteed. For especially large consignments or for shipments to certain regions we may need to use a specialist shipping service and surcharges will apply. Orders placed after 2pm may be despatched the following working day.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should include enough postal insurance to cover the goods value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described. Any goods returned should be in there original packaging, unused and in a saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply for future orders. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.